Hospitality & Food Experience Manager
Location: Conversano (BA)
Academic Biennium: 2025–2027
National Figure: 9.1.4 Higher Technician for the management of guest support services
Program Overview
The Hospitality & Food Experience Manager program aims to train a professional capable of connecting hospitality and food service, identity and innovation, taste culture and guest well-being, contributing to the development of an increasingly competitive tourism system focused on the value of local territories.
Context
Italy, with 814 certified products, confirms its position as a European leader in the food and wine sector; in particular, Puglia stands out as a recognized excellence and one of the most appreciated destinations for food tourism. In this context, the role of the Hospitality & Food Experience Manager is essential to promote and manage an integrated, experiential, and sustainable tourism offer that represents the perfect fusion between hospitality and food service, taste culture, and guest well-being. The course in Hospitality & Food Experience Manager addresses these needs by training professionals capable of enhancing local identity through innovation and hospitality excellence.
Professional Profile
The professional profile coming out of the course in Hospitality & Food Experience Manager is capable of managing hospitality and food services within tourism and accommodation facilities, enhancing the local food and wine heritage and designing authentic and sustainable guest experiences. The profile combines managerial, digital, and cultural skills, handling both the organization of hotel and the creation of food experiences rooted in tradition. The Technician plans and supervises the delivery of hospitality and food services, ensuring high quality standards, guest well-being, and process sustainability.
What you will learn
During the course in Hospitality & Food Experience Manager, you will develop key skills for integrating hospitality and gastronomy, such as:
- Design high-quality food and wine experiences
- Use revenue management, digital pricing, and web marketing techniques
- Manage services for hospitality and food service
- Build synergies between hospitality and local communities for co-creating value
What you will study
Throughout the course in Hospitality & Food Experience Manager, you will explore core areas to master experiential hospitality, including:
- Analysis and monitoring of tourism phenomena and the reference territorial system
- Organization, management and supervision of tourism and hospitality facility services
- Economic management of food service activities
- Marketing strategies for enhancing food and wine excellence
The course in Hospitality & Food Experience Manager opens up diverse career paths in the tourism and food service sectors, including:
- Restaurants, wine bars, and other food service formats
- Hotel and non-hotel accommodation businesses
- Corporate canteens, catering companies, banqueting and event agencies
- Communication and food and wine tourism promotion companies
- Travel agency and tour operator professionals
The course has a total duration of 1800 hours, distributed over two academic years and structured as follows:
- 1080 hours dedicated to classroom-based lab teaching, case studies in labs and/or workplace contexts, seminars, educational visits, and project work;
- 720 hours of internship activities in professional environments.
The daily schedule will be determined based on the operational program and may vary from 5 to 8 hours per day.
Attendance is mandatory for at least 80% of the training activities. Failure to meet this requirement will result in exclusion from the final exam, which will be conducted in accordance with the procedures established by the Italian Ministry of Education and Merit.
Upon completion of the program, and after passing the final exams and evaluations, participants will be awarded the Specialization Diploma in Applied Technologies, EQF Level 5 (European Qualifications Framework for Lifelong Learning).
The diploma is issued by the Italian Ministry of Education and Merit together with the Europass Diploma Supplement. It is valid throughout the national territory and recognized for access to public competitions.
Where applicable, and depending on the specific area of study, students will acquire the competencies required to take certification exams for the following:
- Certifications for the use of industry-specific software
- English and second foreign language certifications according to the CEFR levels (Common European Framework of Reference for Languages)
- Certifications related to occupational health and safety
- HACCP Certification
- Advanced EIPASS certification, upon passing the exam (ITS acts as a certifying body)
The ITS program is also valid for participation in ITP (Technical and Practical Teacher) competitions starting from 2025 and for roles in public administration.
